Zen Japanese Massage

Communication and customer interaction

• Staff generally responsive to inquiries and bookings, with some reviewers noting effective communication via text.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy street in Melbourne CBD, accessible by public transport.  Paid parking options exist in close proximity.


• Entry involves a narrow staircase.


• Mixed reviews on cleanliness.


• Some rooms are ndescribed as spacious.

Facilities and amenities

• No confirmation of a shower being available.


• Overall, facilities described as functional but not exceptional.

Providers.

• Ethnicity is predominantly Chinese, with Vietnamese and other asian ethnicities.


• Ages range from early 20s to late 50s.


• Personal hygiene has been generally favorably reported.

Services and experience

• Services includes massage.   Extras can include hand relief.  Other extras such as bodyslides are more seldom reported.


• Overall service quality reported as inconsistent, with some sessions described as rushed or mechanical.


• Providers' engagement levels varied, with some being more enthusiastic than others.

Pricing and extras

• Entry pricing starts at $50 for 30-minutes.


• Extras typically cost between $50 and $200.

Service flow and timing

• Wait times for walk-ins reported as variable, with some reviewers experiencing delays.


• Sessions occasionally cut short, with interruptions noted during service due to staff attending to walkins.


• Overall, consistency in honoring bookings and starting on time varies.

Overall customer experience

• Some reports of sound carrying from other rooms.


• English proficiency among staff and providers noted as adequate.


• Review sentiment indicates a mixed likelihood of return visits.

Quotes

• "The massage was surprisingly good."


• "Friendly and engaging staff."


• "Good eye contact and technique."


• "Overall, an average experience."


• "The atmosphere was average, but the service was decent."


• "I felt rushed during the session."


• "She was friendly and made me feel comfortable."