Carlton Natural Therapy & Massage

Communication and customer interaction

• Booking is commonly done via text.


• Providers and staff generally communicate service options clearly, often presenting a standard extras menu (commonly $50/$100/$150 tiers).


• Unsolicited follow-up communication from the venue or providers was not reported in the reviews.

Venue location, accessibility, atmosphere and cleanliness

• The venue is described as clean and warm, with rooms that are enclosed and have no air gaps between walls and ceilings.


• Lighting in rooms is generally dim..


• Some reviewers noted the venue feels a bit run down or tired but operational and maintained.

Facilities and amenities

• Rooms are discrete and enclosed with doors.


• The operational status of the shower in the kitchen area has not been clarified.

Providers

• Ethnicities include primarily Japanese, Thai, Chinese, Vietnamese, Taiwanese, Indian, Latina, and occasional Caucasian providers.


• Ages range from 20's to mid 40's.


• English proficiency varies.


• Personal hygiene is generally reported as good, with a few exceptions.

Services and experience

• Standard service typically includes a massage, extras can include hand relief, bodyslides and oral.  Some providers offer full service, others have limited offerings.


• Massage quality varies.


• Providers’ engagement ranges from friendly and chatty to shy or mechanical; some are described as enthusiastic, others as reserved.

Pricing and extras

• Typical entry costs range from $50 for 30 minutes to $85 for 60 minutes.


• Extras pricing commonly follows the popular $50/$100/$150 tiers.


• Some providers quote higher-than-average prices for extras.


• Payment is usually requested upfront before extras.

Service flow and timing

• Wait times for walk-ins vary.


• Bookings are generally honoured.


• Service durations mostly adhere to booked times; some sessions run slightly over time.


• Interruptions during sessions occur occasionally but are not frequent.

Overall customer experience

• Noise levels inside rooms are generally low. 


• Some background music or ambient noise is present but not disruptive.


• Venue busyness varies.


• Many express willingness to return.

Quotes

• "Overall, a pretty good session, she provided a great service and was friendly throughout."


• "The shop was neat and clean. The room was clean and warm."


• "Massage was firm and EXCELLENT!"


• "She gave me a reasonable clean up with tissues, wipes and a towel."


• "She was very friendly, so I was happy to listen to what she had to offer."


• "Massage technique was good, loosened a few knots."


• "She was chatty and friendly with great English."


• "The massage was quite good and she worked out a few knots."


• "She was very accommodating and friendly."


• "The massage was relaxing and the extras technique was pretty good."