Haruka Massage

Communication and customer interaction

• Bookings are commonly made via text or Telegram, some reviewers mentioned receiving responses within 15 minutes.


• A receptionist handles payments and room assignments.

Venue location, accessibility, atmosphere and cleanliness

• Located on the 6th floor of an office building, with entrance via Little Collins Street and access by elevator. Elevator access may require a keypass on weekends.


• Commercial or paid on-street parking nearby.


• Entry is discreet, blending with other professional offices.


• Interior described as small and cramped, with rooms resembling repurposed office cubicles; walls between rooms do not extend to the ceiling, resulting in poor sound insulation and sound carrying from adjacent rooms and reception. One room at the back has walls extending to the ceiling, offering somewhat better privacy.


• Cleanliness is generally adequate.

Facilities and amenities

• Some rooms have foldable massage tables considered unstable by reviewers.


• The venue lacks shower facilities; shared bathrooms are available outside the shop but not within.


• Towels and massage oils are provided; oils are used liberally during massages and extras such as body slides.

Providers

• Providers are primarily Asian, with ethnicities including Thai, Japanese, Singaporean, Korean, Cambodian, and mixed-race Asian; some reviewers questioned the authenticity of advertised ethnicities.


• English proficiency among providers varies; some have good English and engage in small talk, others are more reserved or have limited English.


• Ages range from 20s to late 30s.


• Personal hygiene is generally acceptable.

Services and experience

• Standard service includes a massage, extras can include hand relief and bodyslides and oral.  Full service is infrequently reported. Flexibility varies.


• Massage quality varies from average to above average; some providers apply good pressure and address sore spots, others deliver light or mechanical massages.


• Provider engagement ranges from reserved and mechanical to chatty and enthusiastic; some providers respond well to customer interaction and instruction.

Pricing and extras

• Entry fees are typically $59 for 30 mintues to $90 for 60 minutes.


• Extras are priced consistently across providers, usually between $50 and $200.


• Cash and card (with surcharge) accepted, multiple reviewers noted lack of change availability.

Service flow and timing

• Wait times for walk-ins are generally short; bookings are honoured promptly with minimal delays.


• Sessions typically run full time; some providers pause service to attend other customers but usually return to complete the session.


• Interruptions during service are infrequent but when reported it is due to walkins entering.

Overall customer experience

• Noise levels are high due to thin walls and open ceilings.


• The venue is described as busy at times, with multiple clients waiting.


• Reviewers are mixed on return likelihood.

Quotes

• "The shop is very discreet, located on the 6th floor of an office building."


• "The ladies offer a standard menu of extras with consistent pricing."


• "Sessions typically run full time with minimal interruptions."


• "The venue is busy but maintains consistent service quality."