Lemongrass Thai Massage & Spa

Communication and customer interaction

• Staff generally respond well to inquiries and bookings, with some reviewers noting effective communication.


• Reports of unsolicited follow-up communication from the venue for promoting new providers.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy road with significant car and foot traffic; parking options are limited.


• The venue is described as old with a basic fitout over two floors, with some rooms noted as dark and featuring LED lighting.


• Overall cleanliness is mentioned positively.

Facilities and amenities

• Offers basic facilities including private rooms and a shower, but lacks a discrete entry and exit.


• Privacy levels vary, with some rooms having limited soundproofing.


• Quality of towels and massage oils is generally acceptable, with some reviewers noting cleanliness during sessions.

Providers

• A mix of ethnicities including Vietnamese and Chinese.


• Age ranges for providers typically span from late 20s to early 50s.


• General consistency in personal hygiene is reported.

Services and experience

• Standard service includes massage, extras can include hand relief, body slides and oral services.  Full service is sporadically reported.


• Engagement levels from providers vary, with some being described as enthusiastic while others are noted for being more mechanical.


• Flexibility in services is reported, with some providers accommodating specific requests while others have stricter routines and limits.

Pricing and extras

• Typical entry costs range from $50 for 30 mintues to $85 for 1 hour.


• Extras are often priced between $50 and $200.


• Reports of unexpected charges are minimal, with most transactions straightforward.

Service flow and timing

• Wait times for walk-ins can vary, with some reviewers experiencing delays due to busy periods.


• Sessions are generally honored on time, although some reports mention interruptions during services.


• Service durations are mostly consistent, with few instances of sessions being cut short.

Overall customer experience

• Noticeable noise levels from outside traffic and other rooms have been reported.


• Generic background music is utilized.


• English proficiency among staff and providers varies, with some using translation apps to improve communication.


• Reviewers express mixed sentiments about returning.

Quotes

• "The massage was good and deep with the right amount of pressure."


• "Providers are generally friendly and accommodating."


• "The atmosphere is warm and inviting, despite the busy location."


• "I enjoyed the body slide; it was a nice touch to the session."


• "Clean and well-maintained facilities made for a pleasant experience."


• "The staff were professional and attentive throughout my visit."


• "I appreciated the option for a shower after the session."


• "The pricing was clear and straightforward, with no hidden fees."


• "Overall, a decent place with a variety of services available."


• "I would consider returning based on my experience with the providers."