Onyx Massage

Communication and customer interaction

• Communication is generally responsive, with some reviewers noting quick replies to texts for bookings.


• Some reviewers experienced delays or locked doors at appointment times.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy street with high foot traffic and no confirmed back entrance.


• Parking options include metered parking nearby and some free parking around the corner.


• Some reviewers reported locked doors and waiting outside before entry.


• The venue is small; rooms are compact and sometimes described as cramped.


• Rooms are clean and neat but may include non-massage items such as washing machines and microwaves in the massage room.


• Lighting in rooms is generally low or dim.


• The atmosphere is described as functional and clean.


• Some reviewers noted music played on loop.

Facilities and amenities

• Massage tables are standard; some rooms are small with limited space around the table.


• No showers are available at the venue; towels and hot towels are provided for clean-up.


• Rooms have walls that do not always reach the ceiling, indicating limited sound insulation.


• Some rooms have large mirrors on walls.

Providers

• Ethnicity is predominantly Thai; other ethnicities mentioned include Vietnamese, Caucasian, South African, African, and Taiwanese.


• Ages range mostly from early 20s to late 30s, with some in their 40s.


• Personal hygiene is generally reported as good; providers are described as clean and well-groomed.

Services and experience

• Standard service typically includes a Thai-style massage with oil, focusing on back, shoulders, legs, and sometimes head and neck.


• Extras commonly offered include hand relief and body slides.  Oral and full service are infrequently reported.


• Service quality varies across providers and sessions; some sessions are described as mechanical or rushed, others as attentive and engaging.


• Providers vary in engagement level from introverted and quiet to flirty and playful.


• Some providers have set routines, while others show flexibility in service offerings.

Pricing and extras

• Typical entry costs range from $50 for 30 minutes to $80 for 60 minutes.


• Extras pricing usually ranges between $50 and $150.


• Payment in cash or card, one reviewer mentioned a $5 surcharge for EFTPOS payments.

Service flow and timing

• Wait times at appointment vary; some reviewers experienced delays due to locked doors.


• Bookings are generally honoured, though some reviewers reported late starts or waiting for providers to return.


• Session durations are mostly as booked, but some reviewers felt sessions were cut short or rushed.


• Interruptions during service are minimal.


• No reports of providers pausing service to attend other customers.

Overall customer experience

• One reviewer noted hearing conversation from reception.


• Background music is played, often the same tracks on repeat.


• English proficiency among providers varies from basic to good.


• The venue is moderately busy.


• Reviewers' likelihood of return varies.

Quotes

• "The shop is small but clean and neat."


• "Massage was good, moved to body slide where she got on top of me."


• "She has always given me a better than average massage."


• "Providers are friendly and easy to communicate with."


• "Extras pricing is clearly communicated upfront."


• "No showers available here."


• "Massage rooms are compact with limited space."