Maple Massage

Communication and customer interaction

• Staff generally provide effective communication, with some reviewers noting that English proficiency varies among providers.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy street with on-street parking available nearby.


• Access involves going up stairs to the second floor; entry is via a doorbell system.


• The venue is described as dimly lit and generally clean, with some reviewers noting improvements in hygiene over time.

Facilities and amenities

• Showers have not been mentioned as being available.

Providers

• Ethnicity is predominantly Chinese, with some others including Taiwanese and Vietnamese.


• Ages range between 30s and 50s,


• Personal hygiene across providers is reported positively.

Services and experience

• Service includes massage, extras can include hand relief, oral and full service.


• Quality of massage varies, with some providers noted for better technique than others.


• Engagement levels range from enthusiastic to more mechanical.


• Some reviews indicate flexibility in service offerings, while others mention routine approaches.

Pricing and extras

• Entry price starts from $50 for 30 minutes.  Extras can be negotiated up front for a package.


• Extras are usually priced between $50 and $150.

Service flow and timing

• Wait times for walk-ins and bookings generally reported as minimal, though some delays during busy periods were noted.


• Sessions are typically honored as booked, but some reviews mention interruptions during service.


• Service durations are mostly consistent, but there are instances of sessions being cut short.

Overall customer experience

• Background music has been reported.


• English language proficiency among staff varies, with some providers using translation apps for better communication.


• Reviewers express a mixed likelihood of returning.

Quotes

• "The place is tidy."


• "Massage was quite professional and with good pressure."


• "She was very reactive and made jokes and laughed which made me feel comfortable."


• "I would return for her to see if she gets more engaging and intense once she knows you."


• "Good value, no real complaints."


• "She was friendly but not overly engaging."


• "The massage was nothing special, but the service was decent."


• "I would like to return here."


• "The shop has received an upgrade."