Two Sisters Thai Massage

Venue Summary for 96 Waverley Road, Malvern East

Communication and customer interaction

• Staff generally engage positively with customers, often initiating conversations.

Venue location, accessibility, atmosphere and cleanliness

• Located on Waverley Road, the venue is accessible by car and public transport, with limited on-street parking available nearby.


• The atmosphere is described as clean and well-organized, with a welcoming feel.


• Rooms are generally narrow with sliding doors that reach close to the ceiling.


• Cleanliness is maintained.

Facilities and amenities

• The shop includes private rooms.


• There is no shower available for customer use.


• Privacy levels are impacted by the room structure, with some reviewers noting thin walls and minimal sound insulation.


• Quality of towels and massage oils used during sessions is generally reported as satisfactory.

Providers

• Common provider ethnicities include Thai and Malaysian.


• Age ranges for providers vary, with most reported between late 20s to mid-50s.


• General consistency in personal hygiene across providers is noted positively.

Services and experience

• Standard service includes massage, reported extras include hand relieif and body slides.


• Overall service quality is reported as variable, with some reviewers noting exceptional experiences while others felt rushed.


• Engagement levels from providers range from enthusiastic to more mechanical interactions.

Pricing and extras

• Typical pricing for sessions is around $50 for 30 minutes, with hourly rates ranging between $60 to $85.


• Extras generally cost between $40 to $150.


• Pricing for extras is reported as consistent, although some reviewers noted perceived overpricing for certain services.

Service flow and timing

• Wait times for walk-ins and bookings are generally minimal, although some reviewers experienced delays during busy periods.


• Service durations are typically adhered to, with some sessions running longer than initially booked.


• Interruptions during service are occasionally reported, primarily due to staff attending to other customers.

Overall customer experience

• Noise levels can vary, with some reports of background noise from other rooms affecting the experience.


• Background music is mentioned as standard.


• English language proficiency among staff is generally adequate for communication.


• Reviewers express mixed sentiments about returning.