Ellie Massage & Beauty

Communication and customer interaction

• Staff generally handle inquiries and bookings effectively, with some reviewers mentioning good English proficiency.


• Communication channels for bookings include phone and text.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy street with easy access by car and public transport. Parking available but can be scarce during busy periods.


• Entry is via a main entrance that leads directly to the reception area.


• Overall atmosphere described as basic, with some reviewers noting that the venue appears to be in need of maintenance.


• Rooms are reported to be clean but basic.


• Lighting in the rooms is generally described as dim.


• Some reviews mention the need to ring a doorbell for entry.

Facilities and amenities

• Showers are not mentioned as being available.

Providers

• Staff are primarily described as Chinese.


• Age ranges between late 20s and late 40s.

Services and experience

• Standard service includes massage, extras can include hand relief, bodyslides, oral and full service.


• Quality of massage is reported as average, with some providers being more skilled than others.


• Engagement levels from providers vary, with some being described as enthusiastic while others are more mechanical.


• Flexibility in services is noted, with some providers accommodating specific requests.

Pricing and extras

• Typical entry costs range from $50 for 30 minutes to $110 for longer sessions.


• Extras are generally priced around $100.


• Payment methods include cash, with some reviews mentioning credit card.

Service flow and timing

• Wait times for both walk-ins and bookings are generally minimal, with some reports of delays during busy periods.


• Sessions are typically honored as booked, though some reviews mention that service durations may be cut short.


• Interruptions during service are occasionally reported, particularly with providers needing to respond to walkins or take phonecalls.

Overall customer experience

• Some reports of sound carrying from other rooms.


• English language proficiency among staff and providers is generally adequate, with some using translation apps.


• Reviewers express mixed sentiments regarding the likelihood of returning.

Quotes

• "The massage was pretty average, but the extras were what I came for."


• "Clean and well-maintained, but the decor could use some updating."


• "The staff were friendly and accommodating during my visit."


• "I enjoyed the session, but the massage itself wasn't the highlight."


• "Good value for the price, especially with the extras offered."


• "I appreciated the cleanliness of the venue and the professionalism of the staff."


• "The atmosphere was basic, but it served its purpose for a quick visit."


• "I found the service to be satisfactory, with some providers being more engaging than others."


• "Overall, a decent experience."