Reborn Zone

Communication and customer interaction

• Staff communication is reported as limited, with many providers having poor English skills.


• Some reviewers noted that the mamasan was friendly but often rushed.


• Some reviewers experienced difficulty in extras negotiations.


• Unsolicited follow-up communication from the venue has been reported.

Venue location, accessibility, atmosphere and cleanliness

• Located near Blackburn train station, with on-street parking available.


• Accessibility includes a discreet entry.


• Overall cleanliness is described as acceptable.


• Some reviewers mentioning dimly lit rooms.

Facilities and amenities

• Showers are not mentioned as being available by reviewers.

Providers

• Staff ethnicity is predominantly Chinese.


• Age ranges for providers typically fall between late 20s to mid-40s.


• General hygiene standards among providers appear to be consistent.

Services and experience

• Standard service includes massage, extras can include hand relief, body slides, oral and full service.


• Engagement levels vary, with some providers being described as enthusiastic while others are seen as more mechanical.


• Many reviewers note that sessions can feel rushed, with interruptions from staff or other customers occurring during services.

Pricing and extras

• Typical costs reported include $50 for 30 minutes and $65 for 45 minutes.


• Extras usually range from $50 to $150.

Service flow and timing

• Wait times for walk-ins and bookings can vary, with some reviewers experiencing delays due during busy periods.


• Sessions are generally reported to run on time, though some reviwers noted that their sessions were cut short.


• Interruptions during services, such as staff answering the door or phone, have been mentioned by multiple reviewers.

Overall customer experience

• Sound has been reported as carrying between rooms.


• English proficiency among staff and providers is generally limited, with some customers using translation apps to facilitate communication.


• Review sentiment indicates a mixed likelihood of return visits.

Quotes

• "The mamasan was very friendly and suggested I went for a 60 minutes session."


• "I was pleasantly surprised by her looks and nice smile."


• "I will definitely return, the shop just seems to be better than most that I’ve tried lately."


• "She was very comfortable at the massage table, constant smile and wants to look after the customer."


• "I enjoyed my time there, but the noise levels were a bit distracting."