Hinata Healing Hands

Communication and customer interaction

• Staff are generally effective in handling inquiries and bookings.


• Some reviews noted unsolicited follow-up communication from the venue relating to promoting new providers.

Venue location, accessibility, atmosphere and cleanliness

• Located in Blackburn, the venue is accessible by car with ample parking available on the street, and in close proximity to bus and train options.


• The atmosphere is described as cozy with a Japanese-inspired decor, although some reviewers noted it felt tacky.


• Overall cleanliness is reported as good, with well-maintained facilities and a welcoming environment.

Facilities and amenities

• The venue features multiple rooms, with some reviews highlighting large room sizes.


• Discrete entry is available.


• A shower has not been reported as available, but cleanliness is emphasized in the reviews. Hot towels are provided during sessions.

Providers

• Common ethnicities include Japanese and Korean, usually in their 20's.


• Personal hygiene among providers is generally reported as consistent and satisfactory.

Services and experience

• Standard service includes massage, with extras such as hand jobs (HJ) and naked hand jobs (NHJ) available for additional fees.  Bodyslide and full service are infrequently reported.


• Overall service quality varies, with some providers noted for good engagement and others for a more mechanical approach.


• Infrequent reports of doubles sessions..

Pricing and extras

• Typical pricing ranges from $60 for 30 minutes to $80 for 1 hour, with extras generally costing around $100.


• Price consistency for extras is noted, with some reports of upfront payment required for extras.

Service flow and timing

• Wait times for walk-ins and bookings are generally minimal.


• Service durations are typically adhered to, with few reports of sessions being cut short.


• Some interruptions during service have been noted, primarily due to staff answering the door or phone.

Overall customer experience

• Noise levels can vary, with some reviewers mentioning disturbances from the reception area.


• Language proficiency among staff and providers is generally adequate for communication.


• Overall likelihood of customers returning appears mixed, with some expressing willingness to revisit while others noted dissatisfaction with specific providers.

Quotes

• "The venue is cozy and clean, with a nice atmosphere."


• "Staff were friendly and accommodating during my visit."


• "I enjoyed the massage, it was relaxing and well done."


• "The facilities are well-maintained and spacious."


• "I appreciated the complimentary hot towels after the session."


• "The pricing is reasonable for the services offered."


• "I found the staff to be polite and professional."


• "The overall experience was enjoyable, and I would consider returning."


• "The atmosphere had a unique charm that I liked."


• "I had a good conversation with my provider, which made the experience better."