Relaxation Time

Communication and customer interaction

• Bookings are commonly made via SMS or WeChat with prompt responses reported.


• Reception staff sometimes show firm attitudes regarding punctuality.


• Unsolicited follow-up communication has not been reported.

Venue location, accessibility, atmosphere and cleanliness

• The venue is located near the railway station and is on the first floor, accessible by stairs.


• Entry and exit points include front and rear options.


• Parking is available near the rear entrance, with some free parking spots noted close by.


• The reception area is described as busy at times.


• The venue is generally clean and well-maintained.


• Towels and hot towels are routinely used for cleanup.

Facilities and amenities

• Rooms vary in size; some are described as small and shoebox-like, others larger; rooms have massage tables andhooks for clothes.


• Massage tables are standard; some rooms have large mirrors that allow viewing the session from multiple angles.


• Some rooms have showers.


• Lighting in rooms is sometimes dim.


• Mirrors are installed in some rooms.

Providers

• Providers are predominantly Asian, including Chinese, Malaysian, Korean, Japanese, Taiwanese, and Thai ethnicities; a few Caucasian providers have been reported.


• Ages range between early 20s to mid-40s.


• Providers generally maintain good personal hygiene.

Services and experience

• Standard service includes massage, extras can include hand relief, bodyslides and oral.  Full service is infrequently reported.


• Massage quality varies; some providers deliver therapeutic or deep tissue massage, others provide lighter or less skilled massage.


• Service consistency varies by provider; some are experienced and skilled, others are new and less confident.


• Staff offer towels and hot towels for cleanup; wet wipes are commonly used post-session.


• Providers’ engagement ranges from shy or mechanical to enthusiastic and chatty.

Pricing and extras

• Entry prices typically range from $50 for 30 minutes to $80 for 60 minutes.


• Extras typically range from $50 to $200.


• Payment is usually cash; no reports of credit card payments.

Service flow and timing

• Wait times for booked sessions are generally short; walk-ins may face limited availability during busy periods.


• Sessions typically start on time.


• Session durations are usually as booked.


• Interruptions during sessions are minimal.


• No reports of providers leaving mid-session to serve other customers.

Overall customer experience

• Sound levels vary per room, with the room nearest reception being reported as prone to noise.


• English proficiency varies.


• The shop is well reviewed and often busy, especially during peak times.


• Complimentary bottled water is occasionally offered by staff.


• Most reviewers indicate willingness to return.

Quotes

• "The mirrors are huge giving a nice field of view of the room all over."


• "Receptionist and staff are friendly and handle bookings promptly."


• "Rooms are clean and well-maintained with hooks for clothes and massage tables."


• "Massage quality ranges from firm and therapeutic to light and gentle."