M-Care Massage

Communication and customer interaction

• Staff generally handle inquiries and bookings effectively.


• Some reports of unsolicited follow-up communication, primarily promoting new providers.

Venue location, accessibility, atmosphere and cleanliness

• Located next to Mitcham Station, easily accessible by public transport with parking options nearby.


• Atmosphere described as basic and somewhat dated, with some reviewers noting cleanliness issues in massage rooms.


• Overall cleanliness varies; some reviewers reported tidy conditions, while others noted disorganization.


• Some reports indicate that disposable sheets are not always replaced between sessions.

Facilities and amenities

• Basic facilities.


• Some reviewers mentioned a lack of privacy due to thin walls.

Providers

• Common ethnicities include Chinese and Malaysian, with age ranges primarily from late 20s to late 40s.


• General consistency in personal hygiene across providers, though some individual reports noted exceptions.

Services and experience

• Standard service includes massage, extras include hand relief, oral and full service.


• Quality of massage varies; some reviewers found it satisfactory, while others described it as basic.


• Engagement levels of providers range from enthusiastic to mechanical.


• Some instances of interruptions during services, with providers occasionally leaving to attend to other customers.

Pricing and extras

• Typical costs for sessions are around $50 for 30 minutes to $70 for 1 hour, with extras ranging from $30 to $100 depending on the service.


• Reports of some variability in pricing for extras, with occasional negotiations noted.

Service flow and timing

• Wait times for both walk-ins and bookings are generally minimal, though some reviewers noted delays during peak hours.


• Service durations are mostly consistent, with some reports of sessions being cut short.

Overall customer experience

• Noise levels vary; some reviewers reported disturbances.


• English language proficiency of staff is mostly adequate, a few exceptions have been reported.


• Mixed sentiments regarding likelihood of return visits; some customers expressed interest in returning, while others were less enthusiastic.

Quotes

• "The massage was quite good and she found a few knots in my shoulders."


• "She was friendly and easy enough on the eye and the price was right."


• "Overall a good time had and she asks me back, or maybe my wallet, for next week."


• "She was a nice person and maintained a positive attitude."


• "The atmosphere was basic but the service was satisfactory."


• "I enjoyed my time and would consider returning."


• "The massage skills were great, but the extras could use improvement."


• "She was very accommodating and made me feel comfortable."


• "I appreciated the cleanliness of the room, though it could be better maintained."


• "The pricing was fair for the services provided."