Heart to Heart

Communication and customer interaction

• Staff generally provide effective communication during inquiries and bookings.


• Some reviews noted unsolicited follow-up communication promoting new providers.

Venue location, accessibility, atmosphere and cleanliness

• Located on a busy road with limited on-street parking available.


• The venue has a welcoming atmosphere, described as clean and well-maintained.


• Rooms are equipped with standard amenities and are generally kept tidy.

Facilities and amenities

• Offers private rooms with standard massage tables and some with additional features like mirrors.


• Shower facilities are available, but some reviews indicated that they may not be routinely offered.


• Entry is not discrete, as customers must ring a doorbell for access.

Providers

• Common ethnicities include Thai, Vietnamese, and caucasian.


• Providers' ages typically range from early 20s to early 40's.


• General consistency in personal hygiene across providers is noted.

Services and experience

• Standard service include relaxation and deep tissue massage, extras include hand relief and bodyslides.  Oral and full service are infrequently reported.


• Overall service quality varies, with some providers noted for their enthusiasm and skill, while others received mixed feedback.


• Providers generally engage well with customers, though experiences can vary from mechanical to enthusiastic.

Pricing and extras

• Typical entry costs range from $60 to $120, depending on the duration and type of service.


• Extras pricing typically ranges between $50 and $150.

Service flow and timing

• Wait times for both walk-ins and bookings can vary, with some reports of delays during busy periods.


• Service durations are generally consistent, though some sessions have been reported as being cut short.


• Interruptions during service, such as answering the door or phone, have been mentioned in reviews.

Overall customer experience

• Noise levels are generally manageable. Background music is utilized.


• English language proficiency among staff varies.


• Many customers expressed a willingness to return based on positive experiences.

Quotes

• "The massage was great, and the atmosphere was welcoming."


• "I had a fantastic experience; she really knows how to make you feel relaxed."


• "The staff were friendly and attentive, making the visit enjoyable."


• "I appreciated the cleanliness of the venue; it felt well-maintained."


• "The pricing was reasonable for the services offered."


• "I would definitely recommend trying Leah; she's excellent at what she does."


• "The communication from the staff was effective and professional."


• "I enjoyed the atmosphere; it was cozy and inviting."


• "Overall, a good experience, and I would return."


• "The massage techniques varied, but some providers were exceptional."