Grand Massage

Communication and customer interaction

• Staff are generally effective in handling inquiries and bookings.


• Some reviewers noted unsolicited follow-up communication from the venue for promoting new providers.

Venue location, accessibility, atmosphere and cleanliness

• Located on Glenferrie Road, with on-street parking available nearby.


• Atmosphere described as dark and cluttered, with some reviewers noting that the decor is dated.


• Cleanliness varies; some rooms reported as clean while others noted signs of wear.


• Shower facilities are available and generally reported as clean.

Facilities and amenities

• The shop contains a separate bathroom.


• Discrete entry is available through a rear entrance.


• Privacy levels are impacted by the layout, with some rooms having thin walls and doors that do not fully close.

Providers

• A wide variety of ethnicities including Polish, Thai, Latina, and various caucasian backgrounds.


• Age ranges for providers typically fall between early 20s to mid-30s.


• General consistency in personal hygiene across providers is reported positively.

Services and experience

• Standard service incluces massage, extras include hand relief, topless and nude hand relief, reverse massage, bodyslides.  Full service is infrequently reported.


• Overall service quality varies, with some providers noted for enthusiasm while others are described as mechanical.


• Engagement levels from providers range from enthusiastic to minimal, with some sessions feeling transactional.


• Flexibility in services offered can vary, with some providers maintaining strict boundaries on what is available.

Pricing and extras

• Cost for entry ranges from $50 to $90, depending on the duration of the session.


• Extras typically range from $50 for a hand relief to $150 for nude services, with some variations based on specific providers.


• Reports of hidden fees or unexpected pricing changes are minimal, with most reviewers noting clear pricing structures.

Service flow and timing

• Wait times for walk-ins and bookings are generally short, though some reviewers noted delays.


• Service durations are typically consistent, though a few reports indicate sessions being cut short.


• Interruptions during service are occasionally mentioned, primarily due to staff answering the door or phone.

Overall customer experience

• Noise levels are generally described as low, background music is utiilized.


• English language proficiency among staff and providers is reported as adequate, with many able to communicate effectively.


• Sentiment regarding return visits is mixed, with some customers expressing a desire to return while others are less certain.

Quotes

• "The massage was good, and the atmosphere was relaxing."


• "I found the staff to be friendly and accommodating."


• "The cleanliness of the shower facilities was a plus."


• "I appreciated the variety of providers available."


• "The pricing was clear and straightforward."


• "I enjoyed the overall experience and would consider returning."


• "The ambiance could use some updates, but it was still comfortable."


• "Most providers maintained good personal hygiene."


• "The service quality varied, but there were some standout experiences."


• "I liked the discreet entry; it added to the overall comfort."