Ace Massage Wantirna

Communication and customer interaction

• Reception staff, including a mamasan, greet customers upon arrival and handle bookings and payments in person.


• No detailed information was provided about rosters or published schedules.


• There were no reports of unsolicited follow-up communication or promotional messages from the venue.

Venue location, accessibility, atmosphere and cleanliness

• The venue is located in a busy shopping precinct.


• Access is via a small door frontage between two larger shops, with a steep flight of stairs leading to the reception and rooms on the upper floor.


• One reviewer noted the absence of a rear entrance; entry and exit are via the front door only.


• Parking is available in the large shopping centre car park.


• The venue interior is described as new or recently renovated, clean, and well-maintained, with large rooms.

Facilities and amenities

• Rooms are equipped with massage tables, armchairs, couches, and large mirrors running the length of the massage table.


• Availability of shower facilities is unknown.


• Towels and cleaning materials such as wet wipes and hot towels are provided for cleanup after sessions.


• One reviewer noted a small sectioned-off waiting area with room dividers.


• Complimentary bottled water has been provided upon leaving.

Providers

• Ethnicity is predominnantly Chinese, with mentions of Korean, Vietnamese, Singaporean, and Taiwanese.


• Ages typically range from mid-20s to mid-30s.


• Personal hygiene is consistently reported as good.

Services and experience

• Standard services includes massage, extras commonly offered include hand relief, bodyslides, oral and full service.


• Service quality is generally consistent, with providers described as friendly, engaging, and sometimes flirtatious or passionate.


• Massage skills vary; some providers demonstrate professional technique, while others provide more basic massages.


• Providers’ English proficiency ranges from good to limited; some rely on translator apps for communication.


• Sessions with multiple providers were not reported.

Pricing and extras

• Entry prices range from $50 for 30 minutes to $80 for one hour.


• Extras usually cost between $50 to $300.

Service flow and timing

• Bookings appear to be honoured and sessions start promptly.


• Session durations generally match paid time; no reports of sessions being cut short.


• No mentions of interruptions during service such as answering doors or phones.


• No reports of providers leaving mid-session to attend other customers.

Overall customer experience

• The venue is described as busy at times, with multiple customers present.


• Most reviewers expressed willingness to return and recommend the venue or specific providers.

Quotes

• "She has great massage skills."


• "The room was big and clean with an arm chair and couch and massage table."


• "The venue is clean and well maintained."


• "Receptionist was friendly and full of smiles."


• "Providers are very friendly and engaging."


• "Massage skills are very good, using elbows and proper pressure."


• "Extras were clearly communicated and priced upfront."


• "Providers use copious amounts of oil and gel for bodyslides."


• "Complimentary bottled water provided on departure."